Shipping policy

Thank you for shopping with Bohomiya. Below you'll find everything you need to know about how your order gets to you.

When will my order ship?

Orders are processed within 1-3 business days after payment is confirmed, excluding weekends and public holidays. During sales periods or if we need to verify payment or address details, processing may take a little longer and we will contact you if so.

What does shipping cost?

Orders with a merchandise subtotal under $49 are charged $7 for standard shipping. Orders of $49 or more ship free. Shipping costs and available destinations are shown at checkout before you pay.

How long will delivery take?

Once dispatched, orders usually arrive within 7-15 business days. Delivery times are estimates provided by our carriers and are not guaranteed. Remote areas, customs inspections, weather and peak seasons can cause delays.

How can I follow my parcel?

When your order ships you will receive an email with a tracking number. Tracking can take up to 48 hours to update after dispatch. If your order arrives in several parcels, each may have its own tracking number.

Do I need to pay customs fees?

International orders may be subject to import duties, taxes or customs fees charged by the destination country. These are not included in our prices or shipping fees unless checkout states otherwise, and are the responsibility of the recipient.

What if I entered the wrong address?

Please make sure your shipping address is complete and correct before placing your order. If you notice a mistake, email office@bohomiya.com immediately. We cannot guarantee changes once an order has been dispatched, and we are not responsible for parcels delivered to an incorrect address provided at checkout.

My parcel hasn't arrived

If tracking has not updated for an unusually long time or shows delivered but you cannot find the parcel, please check with neighbours and your local post office, then contact us at office@bohomiya.com with your order number. We will open an investigation with the carrier and, if the parcel is confirmed lost, send a replacement or issue a refund.

My parcel arrived damaged

If your order arrives damaged or incomplete, keep the packaging and email office@bohomiya.com within 7 days of delivery with your order number and photos.

Need help? Contact us at office@bohomiya.com.