Frequently asked questions about shopping at Bohomiya.
1. Which payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, JCB, Shop Pay. Available options are shown at checkout and may depend on your location and card issuer.
2. Which currency are prices shown in?
Prices and totals are charged in USD unless checkout states otherwise. Your bank may apply its own exchange rate or fees.
3. Can I change or cancel my order?
Please email office@bohomiya.com as soon as possible. We can usually update or cancel an order before it is dispatched, but once it has been processed for shipping we may not be able to make changes.
4. I didn't receive an order confirmation. What should I do?
Check your spam or promotions folder first. If you still can't find it, email office@bohomiya.com with the name and email address used at checkout.
5. How long does processing take?
Orders are usually processed and dispatched within 1-3 business days, excluding weekends and public holidays.
6. How long does delivery take?
After dispatch, delivery usually takes 7-15 business days depending on the destination. These are estimates, not guaranteed dates.
7. How much is shipping?
Orders with a merchandise subtotal under $49 are charged $7 for standard shipping. Orders of $49 or more ship free.
8. How do I track my order?
Once your order ships, we email you a tracking number. You can also enter it on our Track Your Order page. New tracking numbers may take up to 48 hours to show updates.
9. Will I pay customs duties?
Depending on your country, import duties or taxes may apply. Any such charges are set by local authorities and are the responsibility of the recipient unless stated otherwise at checkout.
10. What is your return policy?
You can request a return within 30 days of delivery. Items should be unused and in their original condition and packaging.
11. How do I start a return?
Email office@bohomiya.com with your order number, the item(s) and the reason for the return. We will reply with instructions. Please do not send items back without a return authorization.
12. When will I receive my refund?
Once your return is received and inspected, approved refunds are issued to the original payment method within 5-10 business days. Your bank may need extra time to post it.
13. My item arrived damaged or incorrect. What now?
We're sorry about that. Email office@bohomiya.com within 7 days of delivery with your order number and clear photos, and we will arrange a replacement or refund.
More questions? Email office@bohomiya.com.