We want you to be happy with your purchase from Bohomiya. If something isn't right, this policy explains your options. Last updated: November 10, 2026.
Return window
You may request a return within 30 days after your order is delivered. Items must be unused, in the same condition you received them, with any tags and original packaging. Please keep your proof of purchase.
Non-returnable items
For hygiene and safety reasons, some items cannot be returned unless they arrive damaged or defective, such as opened personal care products, intimate items, gift cards and items marked as final sale on the product page.
How to request a return
- Email office@bohomiya.com with your order number, the item(s) you want to return and the reason
- For damaged, defective or incorrect items, include clear photos
- Wait for our return authorization and instructions before sending anything
- Send the item with a trackable shipping service and share the tracking number with us
Return address
The return address will be provided in your return authorization email. Our registered address is not a return address, and parcels sent there without authorization cannot be processed.
Return shipping costs
Return shipping for change-of-mind returns is paid by the customer. If the item arrived damaged, defective or incorrect, we cover reasonable return shipping costs.
Refunds
After we receive and inspect your return, we will email you to confirm whether it is approved. Approved refunds are issued to your original payment method within 5-10 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear. Original shipping fees are non-refundable unless the return is due to our error.
Damaged, defective or incorrect items
If your item arrives damaged, defective or not as ordered, please contact us within 7 days of delivery. Once confirmed, we will offer a replacement or a full refund, including any reasonable return shipping costs.
Exchanges
We do not process direct exchanges. Please request a return for the original item and place a new order for the item you want.
Order cancellations
Orders can be cancelled free of charge before they are dispatched. Once an order has shipped, please follow the return process above.
Contact us
Wuhan Huanhui Sheng Trading Co., Ltd.
Registered address: Room A325, Floors 1–2, Building 3, Shuanglong Residential Complex, Jianghan District, Wuhan City, Hubei Province
Email: office@bohomiya.com